Job Title: Client Care Representative

Responsibilities:

• Employee Files:

  • Audit and update employee files weekly.
  • Manage documentation in HHAExchange (HHAX) and CareConnect.
  • Handle criminal background checks.
  • Onboarding/Orientation of caregivers to ensure all forms are completed such as I-9

• Client Authorization:

  • Monitor and renew client authorizations.
  • Communicate with clients and service coordinators to manage authorizations.
  • Prepare weekly reports for management.

• Scheduling Assistance:

  • Help identify caregivers for client services and manage scheduling issues.
  • Prepare payroll schedules for approval.

• Electronic Visit Verification (EVV):

  • Manage daily EVV tasks, including missed clock-ins and client verification.
  • Provide missed punch forms and resolve issues with caregivers and clients.

• Administrative Duties:

  • Answer calls and manage mail.
  • Maintain office supplies and perform other duties as needed.

Requirements:

• 2 years of experience in using HHA Exchange.
• Experience as an office administrator or assistant.
• Strong communication and organizational skills.
• Knowledge of office management and basic accounting.
• Proficient in MS Office and office software.
• Home care or customer service experience highly preferred.
• High school diploma required; some college is a plus.